Terms and Conditions
From hereinafter Airtime Sports Ltd (airtimekitesurfing.com) shall be known as 'We'.
1. General
• Goods are not supplied on a trial basis.
• Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
• All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.
2. Pricing and Promotions
• All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
• Prices delivery costs, which will be added to the total amount due as set out in our Delivery Guide. All quotations shall remain valid for 30 days of initial quote. Quotations may be varied if customer makes variations at anytime. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
• Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.
• If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
• We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
• From time to time Airtime Sports Ltd will offer sales and promotions. This will be in accordance with Consumer Protection Act 1987. This act states that product comparison should be like for like and where the price is reduced then this product should have been offered for sale at a higher price for at least 28 days in previous 6 months in the same outlet. These 28 days need not be consecutive and may include public holidays, Sundays etc.
3. Payment
• Access, Mastercard, Visa, Switch, Solo, Delta cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.
• Your credit/debit card will be charged at the time of order in order to secure the goods.
• Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 10 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.
• Personal or business cheques may be express cleared for a nominal fee of £15.
• No property or title of the goods shall pass from Airtime Sports Ltd to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
4. Shipping
• If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
• All shipments in transit from Airtime Sports Ltd are covered by carrier's insurance.
• The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature.
• Claims for non delivery, missing items or damage to good in transit must be made as soon as possible.
• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Airtime Sports Ltd as soon as possible.
• Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to Airtime Sports Ltd are subject to a £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.
• Acceptable orders which have been placed and cleared by 3pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc.). If an order has not cleared in time, Airtime Sports Ltd will contact the customer to inform them of any delay.
• Delivery charges are for Mainland UK only, extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland and overseas countries.
* Airtime Sports Ltd defines ‘cleared orders' as orders that have cleared funds and security checks.
5. Warranty
• All products are covered by the manufacturer's warranty.
• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Airtime Sports Ltd as soon as possible.
6. Distance Selling
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).
• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
a/ If a consumer exercises his/her right to cancel a Contract, Airtime Sports Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellations, provided that the consumer shall not be entitled to a prepayment in the event that:
a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
a2/ The Goods are marked, damaged or not in the same condition in which they are sold.
• The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.
These terms and conditions do not affect your statutory rights.
